Dot11 Networks Inc. is a startup data Communications Company poised to ride the wave of new, high speed Wi-Fi internet access that is having such an enormous impact in the broadband marketplace of today. Dot11 currently provides service to southern Tarrant and northern Johnson Counties in Texas.

Current Job Openings

Technical Support Agent

Description:

Applicant will handle Tier 1 technical support calls from internet subscribers. Duties include diagnosing technical issues with customer equipment, email clients, scheduling service calls for technicians, and helping to identify network issues. Must be proficient with Windows operating systems, have a basic understanding of networking as it pertains to Windows based PC's, and be familiar with how to set up email clients like Outlook Express, Outlook, and Thunderbird. Training will be provided. Call volume is relatively light and studying while at work is allowed. Some light assembly of customer premise radios may also be required during slow times. Some work from home is also possible.

Qulifications:

Proficiency with Windows Operating Systems including XP, and Vista (older systems a bonus). Basic understanding of networking and Windows TCP/IP set up and a knowledge of consumer grade routers is helpful. Good telephone communication skills required. Prior customer support experience a plus but not necessary.

Salary: $11.00/hr to start

Hours: 8am-5pm Mon-Fri (flexible)

To apply for this job, please email jobs@dot11net.com with your experince, contact information, and qualifications. Reference job number 10011.

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